With so many brands and businesses stepping up their game to provide customers with seamless shopping experiences, convenience is no longer a mere competitive advantage in the eCommerce scene — it is compulsory.

Many businesses now experience much higher volumes of orders, with a good majority finding themselves in need of effective logistic solutions to cope with both individual, direct-to-consumer fulfillment and bulk orders for store replenishment. For businesses that straddle those markets, 3PL allows the flexibility to operate in both these spheres and continue to scale.

To continue scaling the business effectively and contend with greater rate of order fulfillment, the management should look towards outsourcing their warehousing logistics and fulfillment needs. Partnering with a 3PL eCommerce fulfillment center will allow your business to take advantage of the autonomous warehousing technology and digital systems to react efficiently to large or volatile changes in volume orders and save costs.

11.11 might be over and gone, but you can still look forward to the rest of the shopping season! Read on for our best tips on how to score the best deals online.

We've all got our interests and hobbies. While we don't typically get into hobbies to make money, some of them can eventually double as a way to bring in some extra income, especially if taken seriously.

The unpredictability of COVID-19 has served to highlight the inflexibility of scaling labour-based operations up or down. To improve resiliency, businesses should consider reducing organisational reliance on labour so that they can respond quickly to market fluctuations.

The rising demand for door-to-door deliveries has resulted in urban congestion and air pollution, making current last mile delivery methods unsustainable. Parcel lockers can be a cost-efficient and sustainable alternative for businesses looking to go green.

Numerous surveys have shown that consumer habits have changed since the pandemic – for one, consumers have demonstrated an increased propensity to switch brands. A well thought-out returns strategy could thus be a differentiator that helps win over new customers.

It’s our birthday! Today marks five years since we first started out, and to honour the occasion, we're also revealing some juicy secrets about what goes on behind the scenes at blu. Read on to find out what happens before your parcels are ready for collection!

In the age of same-day delivery, traditional warehousing and supply chain systems are unable to meet consumers’ soaring expectations. Despite their best efforts at strategically stocking and placing products for quicker and more precise dispatch, there remains the risk of errors and delays in fulfilling individual orders. It is thus past time that businesses looking to break into eCommerce implement smart warehouse management systems.

Oftentimes, businesses’ efforts to enhance the customer experience focus on personalised marketing campaigns, branding, and sales events. But the better approach might just be taking a step back to understand their pain points, and providing solutions that make their overall shopping experience as seamless and enjoyable as possible.

Understanding and having insights on consumer return behavior is critical to ensuring profitable growth and keeping customers happy, with the ultimate goal of turning returns into exchanges. If they are merely stored away and not recognised as part of saleable inventory, returned merchandise will compound and lead to reduced profits. 

At only S$2.50, XS is our most affordable box size, but to the uninitiated, XS boxes may seem intimidatingly small. Here, we highlight some tips and tricks to help you make the most of our smallest box size!

Working from home is the new normal. Here at blu, we’ve adapted by having daily catch-ups and work discussions over Google Chat, but low-key miss our freshly-made local coffee and favourite fusion-claypot rice (from the Kopitiam near our workplace) that we used to frequent multiple times a week! 

Our founder and CEO, Prashant Dadlani, was one of the panelists invited to share his insights on the future of the logistics industry at the LogiSYM Digital 2020. Read on for a summary of the key takeaways from the panel “Where is the industry headed and what can we look forward to?”

To better compete in the on-demand economy, many businesses are moving their inventory and distribution facilities closer to end-consumers. With these multi-node supply chains, businesses should consider leveraging digital technologies to improve visibility across their retail and distribution channels for increased operational efficiency. 

Instead of chasing the fast and free delivery trend, businesses can leverage existing logistics networks to offer a mix of delivery options, such as by using automated parcel lockers to upgrade or downgrade carrier service levels, and pricing delivery options according to shipping speeds. 

A product return indicates that a customer is dissatisfied with their purchase - although this is a negative experience, it can also be an opportunity to interact with the customer and turn the experience into a positive one. When customers enjoy a hassle-free returns experience, this translates into trust, quality, and value that builds customer loyalty in the long run.

In order to thrive in today’s uncertain economic climate, it is critical that businesses consider how consumers’ increasing familiarity with online shopping and delivery will impact the retail industry, long after the pandemic. 

The economic uncertainty around COVID-19 has resulted in a trend of consumers choosing to spend more frugally. As such, businesses need to actively explore new ways of standing out amidst the deluge of available offerings, to sweeten the deal for both potential and repeat customers. 

The extensive disruption to business operations caused by COVID-19 has forced businesses to review their internal processes for business continuity. A crucial component of any supply chain, businesses need to review their warehousing and fulfillment processes for greater adaptability in the ever-changing eCommerce landscape.

In this case study, find out what it takes to seamlessly operate an entire retail logistics value chain, including one of the largest automated parcel terminal networks in Singapore.

The steady growth in parcel volume, attributed to the global eCommerce boom, has resulted in last mile delivery being an important part of consumers’ online shopping experience. As businesses evolve and adapt to variable demand, their approaches to last mile delivery should also be evaluated.

The cost involved in running a generous returns policy might seem daunting. However, a good returns policy can be what tips the scales in your favour when consumers are making a choice between your business and a competitor’s. If so, what can be done to optimise the reverse logistics process and make returns more financially viable?

To be truly successful both online and offline, brands need to reconsider the supply chain in its entirety to ensure that the pr

Online community marketplace Carousell has started a movement called #ChooseToGive to encourage Singaporeans to donate items through its platform and show compassion to people in need amid Covid-19.

Mr Prashant Dadlani, founder and CEO of local logistics start-up blu, says the roll-out in public estates will complement existing networks and increase efficiency, productivity and provide benefits to consumers.

Driven by the rise of smartphones and growing internet penetration, the burgeoning middle class in Asia is making more eCommerce

Thanks to a government-initiated parcel collection system, Locker Alliance, customers from Punggol and Bukit Panjang can now collect their purchases from lockers at their HDB blocks. 

The idea is to use self-serve lockers distributed throughout the city at gas stations, malls, office buildings, college and university campuses, and residential complexes so people can have their purchases sent to a locker that’s convenient to them while making sure work isn’t disrupted and deliveries aren’t missed.

Officially launched in October 2016, blu is one of several firms in Singapore that offer self-service pick-ups, allowing online shoppers to retrieve their purchases from a range of locations at their own convenience.

Amazon, the world’s biggest online retailer, will soon enter Singapore’s eCommerce scene. But with a number of established players already successful in their niche, how are each of them adapting and upping their game?