The rising demand for door-to-door deliveries has resulted in urban congestion and air pollution, making current last mile delivery methods unsustainable. Parcel lockers can be a cost-efficient and sustainable alternative for businesses looking to go green.

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The rising demand for door-to-door deliveries has resulted in urban congestion and air pollution, making current last mile delivery methods unsustainable. Parcel lockers can be a cost-efficient and sustainable alternative for businesses looking to go green.

Oftentimes, businesses’ efforts to enhance the customer experience focus on personalised marketing campaigns, branding, and sales events. But the better approach might just be taking a step back to understand their pain points, and providing solutions that make their overall shopping experience as seamless and enjoyable as possible.

The steady growth in parcel volume, attributed to the global eCommerce boom, has resulted in last mile delivery being an important part of consumers’ online shopping experience. As businesses evolve and adapt to variable demand, their approaches to last mile delivery should also be evaluated.

Year-long pilot lets Bukit Panjang, Punggol residents collect items from nearby lockers

Thanks to a government-initiated parcel collection system, Locker Alliance, customers from Punggol and Bukit Panjang can now collect their purchases from lockers at their HDB blocks. 

The idea is to use self-serve lockers distributed throughout the city at gas stations, malls, office buildings, college and university campuses, and residential complexes so people can have their purchases sent to a locker that’s convenient to them while making sure work isn’t disrupted and deliveries aren’t missed.

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