Enjoy fuss-free parcel collection whenever you shop online, with blu!
When logged in, you can:
- Generate addresses for checkout at any online shopping site, and collect your parcels from your preferred bluPorts.
- Add bluTokens and view your bluToken history.
- Track your parcels and view recently completed parcel deliveries.
Reach us at +65 6817 3620 or email@example.com, quote the email address you signed up with, and we'd be happy to help you out.
Your blu ID is a unique identifier for your account, used as a reference to track all your parcels, bluTokens, and account activities. Quote your blu ID when seeking assistance. You can find it under 'Account Overview'.
You can check out with blu at any online shopping site, as long as they offer delivery to/within Singapore!
In your blu account, under 'bluPort':
Step 1 - Select the bluPort you wish to collect from. A unique address will be generated.
Step 2 - Copy & paste the address into the shopping site's shipping address fields at checkout.
Step 3 - Collect your parcel. You'll be notified when it is ready for collection.
Shipping address: Copy each line of your generated address, and paste into the shipping address fields of the shopping site.
Billing address: Enter your usual billing address linked to the payment method you're using at checkout.
bluPorts are automated parcel terminals located islandwide, accessible around the clock. You can shop anywhere online and have your purchases delivered to a bluPort near you, for convenient and fuss-free collection.
When your parcel is delivered to bluPort, you'll receive a notification to collect it within 48 hours. You'll receive a unique bluCode to unlock the bluPort and collect your parcel.
Most of our bluPorts are accessible 24/7. Do check online for the opening hours, or reach us at +65 6817 3620 (9am-9pm, weekdays) if you are unsure.
With one of the largest parcel terminal networks in Singapore, you can find a bluPort within easy reach in shopping malls, schools, convenience stores, petrol stations, and more.
For the full list, please visit our 'bluPort Locator'.
Currently, bluPort has 4 box sizes: XS, S, M, and L. The bluPort can accommodate parcels up to 61cm x 44cm x 37cm.
If your parcel is too big for bluPort, don't worry! We will contact you to make alternative arrangements.
At the bluPort, click 'Pick Up Parcel'. Enter the bluCode, sign on the screen, and the box will open!
You have 48 hours to collect your parcel. If for some reason you are unable to collect during this period, reach us at +65 6817 3620 or firstname.lastname@example.org (9am-9pm, weekdays) for assistance.
Sure thing! The person you authorised can collect, as long as they have your parcel's bluCode.
Do note that you will bear full responsibility for providing your bluCode to a third party who is collecting the parcel in your name.
Our bluPorts are vandal-proof, equipped with security measures to keep your parcels safe. In the event of a power failure, the bluPort will remain securely shut.
bluPorts are sensitive to parcels containing:
- poisonous, dangerous or flammable items
- perishable items
Our automated and efficient systems enable delivery of your parcel to bluPort within 1-2 working days, upon receiving it at blu. Parcels arriving after the daily cut-off will be processed together with the subsequent batches.
Yes, head to 'Track Your Parcel' and enter your parcel ID to view its status.
Sure, we can arrange for parcel redirection - please reach us at +65 6817 3620 or email@example.com (9am-9pm, weekdays) for assistance.
Do note redirection requires an additional bluToken.
If we receive a parcel with damaged packaging, we will contact you and send pictures of the parcel. Depending on the extent of the damage, we can assist with repacking the items with your consent.
If your parcel has missing or incorrect items, please contact the merchant directly to arrange for a return or re-shipment of the items in your order.
A single delivery requires 1 bluToken, regardless of bluPort location and parcel size.
An additional bluToken is required for home delivery or parcel redirection.
- Pay Per Use: Buy bluTokens as and when you need them.
- Packages: Buy a Pack of 7, 20, or 50 bluTokens, depending on your needs.
You can purchase via Credit/Debit Cards (Visa/Master) or PayPal.
Yes, you can view bluToken validity in your account under 'bluTokens'.
When your parcel is received at blu, we will inform you that there are insufficient bluTokens to process the parcel. You will be requested to top up your account with bluTokens.
No, there are no additional charges when collecting at bluPort.