It’s our birthday! Today marks five years since we first started out, and to honour the occasion, we're also revealing some juicy secrets about what goes on behind the scenes at blu. Read on to find out what happens before your parcels are ready for collection!

In the age of same-day delivery, traditional warehousing and supply chain systems are unable to meet consumers’ soaring expectations. Despite their best efforts at strategically stocking and placing products for quicker and more precise dispatch, there remains the risk of errors and delays in fulfilling individual orders. It is thus past time that businesses looking to break into eCommerce implement smart warehouse management systems.

From warehousing and fulfilment, to last mile delivery and returns management, we make retail logistics seamless.

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It’s our birthday! Today marks five years since we first started out, and to honour the occasion, we're also revealing some juicy secrets about what goes on behind the scenes at blu. Read on to find out what happens before your parcels are ready for collection!

In the age of same-day delivery, traditional warehousing and supply chain systems are unable to meet consumers’ soaring expectations. Despite their best efforts at strategically stocking and placing products for quicker and more precise dispatch, there remains the risk of errors and delays in fulfilling individual orders. It is thus past time that businesses looking to break into eCommerce implement smart warehouse management systems.

Oftentimes, businesses’ efforts to enhance the customer experience focus on personalised marketing campaigns, branding, and sales events. But the better approach might just be taking a step back to understand their pain points, and providing solutions that make their overall shopping experience as seamless and enjoyable as possible.

Understanding and having insights on consumer return behavior is critical to ensuring profitable growth and keeping customers happy, with the ultimate goal of turning returns into exchanges. If they are merely stored away and not recognised as part of saleable inventory, returned merchandise will compound and lead to reduced profits. 

At only S$2.50, XS is our most affordable box size, but to the uninitiated, XS boxes may seem intimidatingly small. Here, we highlight some tips and tricks to help you make the most of our smallest box size!

Working from home is the new normal. Here at blu, we’ve adapted by having daily catch-ups and work discussions over Google Chat, but low-key miss our freshly-made local coffee and favourite fusion-claypot rice (from the Kopitiam near our workplace) that we used to frequent multiple times a week! 

Our founder and CEO, Prashant Dadlani, was one of the panelists invited to share his insights on the future of the logistics industry at the LogiSYM Digital 2020. Read on for a summary of the key takeaways from the panel “Where is the industry headed and what can we look forward to?”

To better compete in the on-demand economy, many businesses are moving their inventory and distribution facilities closer to end-consumers. With these multi-node supply chains, businesses should consider leveraging digital technologies to improve visibility across their retail and distribution channels for increased operational efficiency. 

A product return indicates that a customer is dissatisfied with their purchase - although this is a negative experience, it can also be an opportunity to interact with the customer and turn the experience into a positive one. When customers enjoy a hassle-free returns experience, this translates into trust, quality, and value that builds customer loyalty in the long run.

The economic uncertainty around COVID-19 has resulted in a trend of consumers choosing to spend more frugally. As such, businesses need to actively explore new ways of standing out amidst the deluge of available offerings, to sweeten the deal for both potential and repeat customers. 

The extensive disruption to business operations caused by COVID-19 has forced businesses to review their internal processes for business continuity. A crucial component of any supply chain, businesses need to review their warehousing and fulfilment processes for greater adaptability in the ever-changing eCommerce landscape.

The steady growth in parcel volume, attributed to the global eCommerce boom, has resulted in last mile delivery being an important part of consumers’ online shopping experience. As businesses evolve and adapt to variable demand, their approaches to last mile delivery should also be evaluated.

The cost involved in running a generous returns policy might seem daunting. However, a good returns policy can be what tips the scales in your favour when consumers are making a choice between your business and a competitor’s. If so, what can be done to optimise the reverse logistics process and make returns more financially viable?

To be truly successful both online and offline, brands need to reconsider the supply chain in its entirety to ensure that the process of fulfilment is seamless and efficient. Incorporating technologies into warehousing and fulfilment can thus provide businesses with the visibility and agility they need to better manage their retail logistics. 

Private operators say it complements their delivery service, though it can also be competition

Mr Prashant Dadlani, founder and CEO of local logistics start-up blu, says the roll-out in public estates will complement existing networks and increase efficiency, productivity and provide benefits to consumers.

Year-long pilot lets Bukit Panjang, Punggol residents collect items from nearby lockers

Thanks to a government-initiated parcel collection system, Locker Alliance, customers from Punggol and Bukit Panjang can now collect their purchases from lockers at their HDB blocks. 

The idea is to use self-serve lockers distributed throughout the city at gas stations, malls, office buildings, college and university campuses, and residential complexes so people can have their purchases sent to a locker that’s convenient to them while making sure work isn’t disrupted and deliveries aren’t missed.

Most of us have missed a delivery of online shopping loot. blu started out as a solution to that problem - and it's not ending there.

Officially launched in October 2016, blu is one of several firms in Singapore that offer self-service pick-ups, allowing online shoppers to retrieve their purchases from a range of locations at their own convenience.

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